Catch a weak link before the calls
Optical power drifting down on a PON port shows up as a trend, not as twenty angry customers the next morning.
Network productsIllustrative operational view · not live customer data
Neurix NMS
A network monitoring system for ISPs that starts at the core router and ends at the ONT.
Neurix by i9 Network is a network monitoring system for ISPs that polls your routers, switches and OLTs over SNMP, catches traps as they happen and shows optical power on every PON port, so you see a failing link before the tickets arrive.
First 100 subscribers free. We check your devices with you before setup.
-24.8 dBmLowest Rx on OLT-2 / PON 7
18 msCore to aggregation latency
01
Trap: link down on agg-sw-3 port 12
02
Rx power drifting on PON 7
03
Ticket opened for 14 affected customers
04
Port recovered, alarm cleared
What it is
Network Monitoring System
Neurix by i9 Network includes an NMS that watches the devices your broadband service runs on. It polls over SNMP v2c and v3, pings over ICMP, listens for traps, and keeps the history so you can see what a port looked like last night, not just now. Alarms open tickets in the same system your support team already uses.
One screen instead of five logins
Huawei, Cisco, Juniper, Arista and your OLTs sit in one list, with the same alarm view for all of them.
Alarms that become tickets
When a port goes down, the ticket already knows which device, which port and which customers sit behind it.
What it does
What Network Monitoring System does today.
If something you need is not listed, ask us. We will tell you straight whether it works.
SNMP v2c and v3 polling
Interface traffic, errors, CPU, memory and temperature, collected on a schedule you set per device type.
Traps and ICMP
Link-down and fan-fail traps arrive in seconds. ICMP checks tell you when a box stops answering at all.
Optical power on every port
Rx and Tx levels (DOM) per port and per PON, so a dirty connector or a stressed splitter shows up early.
Vendor profiles that already exist
Ready profiles for Huawei VRP, Cisco IOS, Juniper Junos and Arista EOS, plus ZTE and C-Data OLT monitoring.
Device configuration history
Keep the last known configuration of supported devices alongside their alarms, so you can see what changed before an outage.
Permissions per team and branch
Your NOC sees everything. A reseller or branch sees only its own devices.
How it works
Step by step.
Every step happens in the same system, on the same subscriber record.
- 01
Add
Add devices with their SNMP details
Pick the vendor profile, enter the community or v3 credentials, and polling starts. - 02
Watch
Let polling and traps build the picture
Traffic, errors and optical levels build up a history you can compare against when something looks off. - 03
Alert
Get told once, in the right place
Alarms land in the NOC view and can open a ticket automatically, so nobody has to copy details across. - 04
Fix
Close the loop in the same system
The engineer who fixes it updates the ticket, and the alarm clears when the device recovers.
Who it helps
Who uses it.
NOC engineers
One alarm list across every vendor, with the history to see when a problem started.
Support desk
When a customer calls, see whether their OLT port is healthy before promising anything.
Network head
Trends on uplink use and optical levels to plan upgrades before they become outages.
Setup
Runs next to the rest of Neurix, or on its own.
Most ISPs start with their OLTs and core routers, then add access switches. We confirm the device list and credentials with you during setup.
Included
- SNMP v2c and v3
- Huawei, Cisco, Juniper, Arista profiles
- ZTE and C-Data OLT monitoring
- Alarms linked to tickets
Devices without an existing profile can usually be added with a custom SNMP profile; we check this with you before setup.
Questions
What operators ask us.
Which vendors does the Neurix NMS support?
Ready profiles cover Huawei VRP, Cisco IOS, Juniper Junos and Arista EOS routers and switches, plus Huawei, V-SOL, ZTE and C-Data OLTs for monitoring. Other SNMP devices can be added with a custom profile.
Does it show optical power for FTTH?
Yes. Rx and Tx optical levels are collected per port where the device exposes them, which covers most GPON OLT ports.
Can alarms open tickets automatically?
Yes. An alarm can create a ticket in Neurix ticketing with the device, port and affected customers attached.
Can we run it without the rest of Neurix?
Yes. Many operators start with monitoring and add billing, RADIUS or the field app later. Everything shares the same subscriber and device records when you do.
How is it priced?
Neurix is priced for the whole stack, not per module. The first 100 subscribers are free; see the pricing page for how larger networks are quoted.
See it on your network