1. No physical shipping

I9INIT LABS PRIVATE LIMITED (operating as i9 Network) supplies Neurix as software and related digital implementation, integration and support services. We do not ship physical goods for standard Neurix Orders. A separate written agreement will identify any exceptional hardware or physical-delivery requirement.

2. Delivery method

Depending on the agreed deployment model, delivery may include cloud tenant provisioning, authorised-user invitations, secure transfer of access instructions, private or hybrid deployment activities, configuration, data migration, integration work, documentation and onboarding sessions.

Access and delivery notices are sent only to authorised business contacts or made available through an agreed secure channel. Customers must verify recipients and protect all credentials.

3. Delivery timeline

The proposal, order form, subscription agreement or statement of work (an “Order”) states the activation date, milestones, dependencies and target timeline for that engagement. Delivery may begin after the Order is accepted, required onboarding information is received and any agreed advance payment is verified.

If an Order does not state an acknowledgement period, we normally acknowledge the Order or verified payment within 2 business days and then confirm the delivery schedule with the authorised contact. A payment receipt is not, by itself, confirmation that all customer-side prerequisites are complete.

4. Customer dependencies

Delivery may depend on accurate organisation and user information, technical access, approved architecture, network connectivity, security review, integration credentials, data in the agreed format, customer decisions and availability of relevant personnel. We will identify material dependencies during scoping or onboarding.

5. Delays and changes

If a material delay is identified, we will notify the authorised contact and provide the available reason and revised plan. Changes to scope, deployment or customer dependencies may require an updated timeline or commercial change agreed in writing.

6. Confirmation and acceptance

Delivery is confirmed through an access notice, milestone communication, handover record or other method stated in the Order. Acceptance testing, review periods and remedy procedures apply only as described in the Order.

7. Delivery support

For a delivery-status question, email [email protected] with the customer name and Order or invoice reference. Do not include passwords, API secrets, card details, UPI PINs or OTPs.

Digital Delivery Policy