Ticketing
Tickets tied to the subscriber's line, with SLAs, email, live chat and field work orders.
Explore Ticketing All products
Neurix / Operations
Tickets, field jobs and teams on the same page.
Handle tickets with SLAs, send installers out with everything they need, track kit, control who can do what, and keep customers updated on WhatsApp.
Product set
What is in this part of the stack.
Inventory
Stock, kit issued to technicians and returns, tracked against jobs.
Discuss InventoryField Service
Digital CAF, Aadhaar e-Sign, payment collection and ONT binding in one visit, even offline.
Explore Field ServiceWorkflow Automation
Onboarding and ticket steps that move on their own once conditions are met.
Discuss Workflow AutomationPermission Engine
Role-based access for ISP, reseller, distributor and branch teams.
Discuss Permission EngineNotifications
WhatsApp, SMS, email and push messages to customers and staff.
Discuss NotificationsOperational flow
How the work moves.
Tickets with the line attached
Email, chat and calls become tickets that already show the plan, ONT and alarms.
Send the right technician
Work orders go to the field app with the location, route and customer details.
Close with the customer
The customer confirms with an OTP, and the ticket closes with the work recorded.
See it on your network