Fix Wi-Fi problems over the phone
Most "my internet is slow" calls are a crowded Wi-Fi channel. Support can see it and change it in the call.
Network productsIllustrative operational view · not live customer data
Neurix ACS
A TR-069 ACS server that fixes the customer's Wi-Fi without a truck roll.
Neurix by i9 Network includes a TR-069 ACS server that provisions each ONT the first time it boots, lets support change Wi-Fi settings while the customer is on the phone, and pushes firmware across your CPE fleet.
First 100 subscribers free. We check your devices with you before setup.
Ch 112.4 GHz channel, 9 neighbours
-58 dBmWeakest connected phone
01
Customer reports slow Wi-Fi
02
Channel moved from 11 to 1
03
Band steering on for 5 GHz phones
04
Customer confirms speed is back
What it is
TR-069 ACS
Neurix by i9 Network runs a TR-069 ACS (auto configuration server) for the ONTs and routers in your customers' homes. A new ONT picks up its settings the first time it powers on. After that, your support team can change the Wi-Fi name and password, move the channel, reboot or upgrade the device from the subscriber's page, without sending anyone out.
ONTs that set themselves up
The installer plugs the ONT in and it pulls its profile. No typing settings on a phone screen at the customer's door.
Firmware on your schedule
Push an upgrade to one ONT to test it, then to a batch, instead of hoping customers never touch the web page.
What it does
What TR-069 ACS does today.
If something you need is not listed, ask us. We will tell you straight whether it works.
First-boot provisioning
ONTs receive their profile when they first contact the ACS, matched to the subscriber they are bound to.
Wi-Fi name and password
Change SSID and password from the subscriber's page when a customer forgets or wants to change it.
Channel optimisation and band steering
Move a device off a crowded channel and steer capable phones to 5 GHz.
Reboot and factory reset
Restart or reset the CPE remotely, with the action recorded against the ticket.
Firmware upgrades
Upgrade one device or a group, and see which ones are still on old firmware.
Reachable behind NAT
A STUN service lets the ACS reach CPE that sits behind carrier-grade NAT.
How it works
Step by step.
Every step happens in the same system, on the same subscriber record.
- 01
Bind
Bind the ONT to the subscriber
The installer scans or selects the ONT in the field app during the install. - 02
Boot
ONT contacts the ACS
On first boot the ONT reports in and receives the profile for that subscriber's plan. - 03
Support
Help from the subscriber's page
Support opens the TR-069 tab on the subscriber and sees the device, its Wi-Fi and its signal. - 04
Maintain
Keep the fleet current
Plan firmware upgrades by model and track what is left to update.
Who it helps
Who uses it.
Support desk
Resolve Wi-Fi complaints in the first call instead of raising a field job.
Installers
Spend less time configuring devices at the customer's door.
Network team
Keep CPE firmware and settings consistent across the whole base.
Setup
Works with the TR-069 CPE you already deploy.
We check your ONT and router models during setup and create a profile for each plan. Existing devices can be pointed at the Neurix ACS gradually.
Included
- First-boot provisioning
- Wi-Fi changes from support
- Firmware management
- STUN for CPE behind NAT
Parameter support differs between CPE models and firmware; we test your models before rollout.
Questions
What operators ask us.
Which ONTs and routers work with the Neurix ACS?
Devices that speak TR-069 (CWMP) can connect. Parameters differ by model and firmware, so we test the models you deploy before rollout.
Can support change a customer's Wi-Fi password?
Yes. The TR-069 tab on the subscriber's page shows the current Wi-Fi settings and lets support change the name, password and channel.
Do we need public IPs on every ONT?
No. A STUN service lets the ACS reach CPE behind NAT for the actions that need a connection request.
Can we move from our current ACS gradually?
Yes. You can point new installs at Neurix first and move existing devices in batches.
See it on your network