The CAF is done before you leave
No forms to carry back to the office, re-type or lose.
Operations productsIllustrative operational view · not live customer data
Neurix Field
An ISP field technician app that finishes the install paperwork at the customer's door.
Neurix by i9 Network gives your installers an ISP field technician app: fill the CAF on the phone, scan Aadhaar and PAN on the device, get an Aadhaar e-Sign, collect payment and bind the ONT before leaving, even without signal.
First 100 subscribers free. We check your devices with you before setup.
e-SignCAF signed with Aadhaar
ONTBound to customer
01
Aadhaar and PAN scanned
02
CAF e-signed
03
₹1,200 collected by UPI
04
ONT online
What it is
Field Service App
Neurix by i9 Network includes a mobile app for installers and technicians. A new connection is done in one visit: the customer application form is filled on the phone, Aadhaar and PAN are scanned on the device, the customer signs with Aadhaar e-Sign, payment is collected and the ONT is bound to the account. It works offline and syncs when the signal comes back.
Install, KYC, payment and ONT together
The customer is online, verified and billed when the technician walks out.
Offline in basements and new colonies
The app keeps working without signal and syncs later.
What it does
What Field Service App does today.
If something you need is not listed, ask us. We will tell you straight whether it works.
Digital CAF
The customer application form, filled and stored on the phone.
Aadhaar and PAN scan
Details read on the device from the card photo.
Aadhaar e-Sign
The customer signs the CAF with Aadhaar e-Sign.
Payment collection
Collect the first payment and record it against the invoice.
ONT binding
Bind the ONT to the customer so it provisions itself.
Jobs, kit and GPS
Work orders, kit and returns, handoffs between technicians and GPS tracking during shifts.
How it works
Step by step.
Every step happens in the same system, on the same subscriber record.
- 01
Arrive
Open the job
Customer details and location are on the job. - 02
Verify
KYC and CAF
Scan Aadhaar and PAN, fill the CAF, get the e-Sign. - 03
Connect
Bind the ONT
The ONT registers on the OLT and picks up its settings. - 04
Close
Collect and sign off
Take payment and close with the customer's OTP.
Who it helps
Who uses it.
Installers
Finish the whole connection in one visit.
Field supervisors
See where the team is and what each job needs.
Compliance owner
Every connection has KYC and a signed CAF on record.
Setup
On your technicians' phones.
Technicians log in with a passkey and two-factor authentication. Jobs come from Neurix ticketing and sales.
Included
- Digital CAF and e-Sign
- Aadhaar and PAN scan
- Payment collection
- Offline with sync
KYC data is handled under your data-protection obligations; we walk through retention with you.
Questions
What operators ask us.
Does the app work without internet?
Yes. It works offline and syncs when the phone has signal again.
How is KYC captured?
Aadhaar and PAN are scanned on the device, and the customer signs the CAF with Aadhaar e-Sign.
Can technicians collect payment?
Yes. Payments collected in the app are recorded against the customer's invoice.
Can supervisors see where technicians are?
Yes. GPS tracking runs during shifts, so supervisors can send the nearest person.
See it on your network